1. Delivery Framework and Logistics
At Bloomer Can, we are dedicated to ensuring that your artisanal coffee and tea selections reach you in peak condition. Our logistical network is designed to preserve the freshness and aromatic integrity of our products from our climate-controlled warehouse to your doorstep. This document outlines the comprehensive terms governing shipping, handling, and financial transactions.
1.1 Geographic Coverage
We currently provide comprehensive shipping services across all provinces and territories. While we strive for universal accessibility, certain remote or high-altitude regions may experience extended transit times. All delivery schedules are calculated based on business days (Monday through Friday, excluding statutory holidays). Our primary logistics operations are centered around major urban hubs to facilitate rapid dispatch.
1.2 Dispatch Protocols
Orders are processed and prepared for shipment within 24 to 48 hours of payment verification. During peak seasons or promotional events, processing may extend slightly. You will receive an automated notification once your package has been handed over to our carrier partners. We utilize a sophisticated inventory management system to ensure that the batch you receive is from the most recent roasting or harvest cycle.
2. Shipping Methods and Associated Costs
To provide flexibility and transparency, we offer three distinct shipping tiers. Costs are calculated based on the selected speed and the logistical complexity of the delivery route.
- Standard Ground (Canada Post): Estimated delivery within 5 to 7 business days. A flat rate of C$15.00 applies to all orders below the free shipping threshold.
- Priority Express (FedEx): Estimated delivery within 2 to 3 business days. A flat rate of C$33.00 is applied for expedited handling and transit.
- Premium Overnight (DHL): Next-day delivery for orders placed before 11:00 AM. A premium flat rate of C$35.00 applies.
Free standard shipping is automatically applied to all orders exceeding a total value of C$75.00 (before taxes). This threshold is subject to change during specific marketing campaigns or seasonal adjustments.
3. Tracking and Receipt
Transparency is fundamental to our service. Every shipment is assigned a unique tracking identification number. This identifier allows you to monitor the progress of your delivery in real-time through our carrier's portal. It is the responsibility of the customer to ensure that the provided delivery address is accurate and secure. Bloomer Can cannot be held liable for packages delivered to incorrectly provided addresses or for theft occurring after successful delivery verification.
3.1 Delivery Failures and Re-routing
In the event of a failed delivery attempt (e.g., absence of a recipient or inaccessible location), the carrier will typically leave a notice or attempt a second delivery. If a package is returned to our facility due to repeated failure or incorrect information, a re-shipping fee may be charged to facilitate a second dispatch attempt. We recommend using a business address for delivery if residential security is a concern.
4. Payment Terms and Security
We provide a secure and streamlined checkout environment to protect your financial data. All transactions are processed in Canadian Dollars (CAD) and are inclusive of applicable regional sales taxes (HST/GST/PST) as determined by the delivery destination.
4.1 Accepted Payment Instruments
We accept a wide range of secure payment methods to accommodate our customers' preferences:
- Credit and Debit Cards: Visa, Mastercard, and American Express.
- Digital Wallets: Integration with major mobile payment platforms for one-touch checkout.
- Bank Transfers: Direct transfers are available for wholesale or high-volume orders upon request.
4.2 Security and Encryption
Your security is our paramount priority. Our website utilizes 256-bit SSL (Secure Sockets Layer) encryption to ensure that all data transmitted between your browser and our servers remains private and integral. We do not store full credit card numbers on our servers; all payment processing is handled by PCI-DSS compliant third-party gateways. This architecture minimizes risk and ensures that your sensitive information is managed according to the highest industry standards.
5. Returns and Billing Discrepancies
Due to the perishable nature of coffee and tea, we do not accept returns on opened products. However, if your order arrives damaged or there is a discrepancy in the items received, please contact our support team at [email protected] within 48 hours of receipt. We will investigate the claim and, where applicable, issue a replacement or a store credit. Billing discrepancies must be reported within 14 days of the transaction date for internal audit and resolution.
6. Limitation of Liability
Bloomer Can shall not be held liable for delays caused by circumstances beyond our reasonable control, including but not limited to severe weather conditions, customs inspections, labor disputes, or carrier system outages. Our liability is strictly limited to the total value of the order in question.
7. Contact and Support
For inquiries regarding specific shipping logistics, bulk order handling, or payment verification, please reach out to our dedicated customer service department. Our specialists are available to assist you with any complexities regarding your delivery or financial interaction with our platform.
Last Updated: 22/07/2026
Address: 56 Hampton Ave, Toronto, ON M4K 2Y6, Canada
Phone: +16475712735
Email: [email protected]
