1. Introduction to Our Commitment

At Bloomer Can, we pride ourselves on providing the highest quality coffee beans, artisanal teas, and curated marketplace goods. We understand that occasionally a product may not meet your expectations or may arrive in a condition that is less than perfect. This Refund Policy outlines the circumstances under which Bloomer Can will provide refunds, returns, or exchanges to our valued customers. This document has been prepared in accordance with the consumer protection standards of the region to ensure a transparent and fair experience for all parties involved.

By making a purchase through the Bloomer Can online store, you acknowledge that you have read, understood, and agreed to the terms set forth in this policy. Our goal is to ensure your satisfaction while maintaining the integrity and safety of our perishable food products.

2. Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it. This means the item must be unworn or unused, with all original tags attached, and in its original, undamaged packaging. You will also need to provide a valid receipt or proof of purchase, such as your order confirmation email or invoice number.

The return window at Bloomer Can is strictly 30 days from the date of delivery. If 30 days have passed since your purchase was delivered, we unfortunately cannot offer you a refund or exchange. We encourage all customers to inspect their packages immediately upon receipt to ensure any issues are identified within this timeframe.

3. Non-Returnable and Perishable Items

Due to the nature of our inventory, certain items are exempt from being returned:

• Perishable Goods: For health and safety reasons, we cannot accept returns on coffee beans (whole or ground) or loose-leaf teas if the original vacuum seal or packaging has been opened or tampered with.
• Customized Products: Any items that have been personalized or custom-made to your specific requirements cannot be returned.
• Personal Care Items: Beauty or wellness products sold in our marketplace that have been unsealed.
• Gift Cards: Digital and physical gift cards are non-refundable and cannot be exchanged for cash.
• Sale Items: Only regular-priced items may be refunded. Items marked as "Final Sale" or purchased during clearance events are non-returnable unless defective.

4. The Return Process

To initiate a return, you must first contact our support team at [email protected]. Please provide your order number and a brief explanation of why you wish to return the item. If your return is accepted, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on where and how to send your package.

Please note that items sent back to us without first requesting a return will not be accepted. The customer is responsible for paying for their own shipping costs for returning the item unless the return is due to an error on our part (e.g., you received the wrong item or a defective product). We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Inspection, Approval, and Refunds

Once your return is received and inspected by our quality control team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the goods.

If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 7 to 10 business days for the refund to appear on your statement, depending on your financial institution's processing times. If you have not received your refund after this period, please first check your bank account again, then contact your credit card company, as it may take some time before your refund is officially posted.

6. Damaged, Defective, or Incorrect Items

We strive for perfection, but we recognize that errors can occur during transit or fulfillment. Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. You must report such issues within 48 hours of delivery to be eligible for a priority replacement or full refund.

In cases of damage, we may request photographic evidence of the damaged product and the shipping packaging to file a claim with the carrier. Once verified, we will arrange for a replacement to be sent at no additional cost to you, or we will issue a full refund including any shipping charges incurred during the initial purchase.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We only replace items directly if they are defective or damaged. If you need to exchange an unused, non-perishable item for a different variant (e.g., a different color of a coffee dripper), standard return procedures apply.

8. Shipping Costs and Restocking Fees

Original shipping charges are non-refundable. If you receive a refund, the cost of initial shipping will be deducted from your refund amount. For high-value marketplace items (such as high-end espresso machines or electric grinders), a restocking fee of up to 15% may be applied if the item is returned in opened (though unused) packaging. This fee covers the cost of inspecting, testing, and re-packaging the equipment for resale.

9. Statutory Rights

This Refund Policy does not affect your statutory rights as a consumer under applicable local laws. If any provision of this policy is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. We reserve the right to update or modify this policy at any time without prior notice to reflect changes in our practices or for other operational, legal, or regulatory reasons.

10. Contact Information

If you have any questions regarding our refund and return practices, please do not hesitate to reach out to our customer care team:

• Email: [email protected]
• Phone: +16475712735
• Address: 56 Hampton Ave, Toronto, ON M4K 2Y6, Canada